At Georgia MMJ Medics, we are committed to delivering high-quality services to assist you in obtaining a medical cannabis card in Georgia. This Refund Policy outlines the terms and conditions for requesting refunds for services purchased through our website georgiammjmedics.com By engaging with our services, you agree to the terms set forth in this Refund Policy.
1. Our Commitment
Georgia MMJ Medics aims to provide a seamless experience for individuals seeking medical cannabis cards in Georgia. We offer refunds in specific situations to ensure fairness and compliance with Georgia consumer protection regulations. This policy covers services such as physician consultations, application assistance, and related fees.
2. Refund Eligibility Criteria
You may be eligible for a refund under the following circumstances:
- Service Not Provided: If we are unable to deliver a scheduled service (e.g., a telehealth consultation with a certified physician) due to our fault, you may qualify for a full refund.
- Physician Non-Recommendation: If a qualified physician determines during your consultation that you do not meet the criteria for a medical cannabis card and no additional services are provided, you may request a refund for the consultation fee, pending review.
- Early Cancellation: If you cancel your service request within 48 hours of booking and before any services (e.g., consultation or application processing) have begun, you may be eligible for a full refund.
- Website Malfunctions: If technical issues on our website prevent you from accessing paid services, we will assess the issue and may offer a refund at our discretion.
3. Non-Refundable Circumstances
Certain services and situations are not eligible for refunds, including:
- Completed Consultations or Services: Fees for completed services, such as physician consultations or application submissions, are non-refundable, even if the Georgia Department of Public Health denies your medical cannabis card application.
- Third-Party Fees: Fees paid to the Georgia Department of Public Health or other third parties for processing your medical cannabis card application are not refundable through Georgia MMJ Medics.
- Missed Appointments or Late Cancellations: If you fail to attend a scheduled consultation or cancel after the 48-hour window, fees are non-refundable unless extraordinary circumstances apply (e.g., documented emergencies).
- Personal Decisions: Refunds will not be granted if you decide not to pursue a medical cannabis card after services have been initiated.
4. Refund Request Process
To request a refund, please follow these steps:
- Submit your request within 5 business days of the service date or issue by contacting us via email at contact@Georgiammjmedics.com
- Include your full name, order ID, and a detailed reason for your refund request.
- Allow up to 7 business days for us to evaluate your request and confirm eligibility based on this policy.
5. Refund Processing Timeline
If your refund is approved:
- Refunds will be issued to the original payment method within 7-10 business days of approval.
- Processing times may vary depending on your financial institution or payment provider.
- Non-refunded third-party fees (e.g., payment gateway charges) may be deducted from the refund amount.
6. Policy Updates
We may revise this Refund Policy to reflect changes in our operations or legal requirements.
7. Contact Information
For questions about this Refund Policy or to initiate a refund request, please reach out to us:
Georgia MMJ Medics
Email: contact@Georgiammjmedics.com